SHUAIGANG DIE SET(YIXING)Co.,Ltd
Frequently asked questions
Q: Response time and support language (Korean/Chinese/English)?
A: SG MOLD has a working hour of 08:00-18:00 (KST) and usually responds within 1-3 hours. Korean/Chinese/English response is available, and urgent matters are handled through KakaoTalk/WhatsApp/phone priority.
Q: Is it possible to visit the factory or book a sample reading at the Korean office?
A: SG MOLD is available. Please discuss the schedule 3-5 working days in advance.
Q: What documents are required to issue tax invoices?
A: SG MOLD requires basic company information and issuance information such as trade name/business registration certificates, and issues tax invoices and relevant evidence to meet local requirements.
Q: What is the format of the drawing and the minimum information provided?
A: SG MOLD supports STEP/IGES/Parasolid/PDF. Please let me know the minimum location, quantity, and destination(city/postcode). If there is any core dimensions/tolerance or surface treatment, please fill it out together.
Q: What are the emergency project notation and processing procedures?
A: For SG MOLD, please indicate "urgent" in the title of mail/Kakaotalk and write down the target delivery date and key requirements in the body. We usually give you an estimate and possible delivery plan within 3 hours as ERP priority allocation and dedicated response.
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Technical Support: China Mold Base Net (chinamjw.cn)